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Customer Implementation Manager
Job Summary
A company is looking for a Customer Implementation Manager to lead implementations of their Clinical Intelligence Health platform.
Key Responsibilities:
- Oversee the full implementation lifecycle for new customers and platform expansions, ensuring timely delivery and high customer satisfaction
- Serve as the primary project manager on implementation initiatives, managing scope, timeline, risks, and stakeholder communication
- Collaborate with various teams to ensure alignment throughout the implementation lifecycle and troubleshoot technical issues in real-time
Required Qualifications:
- Bachelor's degree from a four-year college or university, preferably in Health Administration, Computer Science, Information Systems, or Business
- 3-5+ years of experience in SaaS or healthcare IT implementations, including customer-facing roles
- Proven ability to lead cross-functional teams through requirements gathering and implementation planning
- Strong understanding of healthcare integration standards such as HL7, FHIR, and RESTful APIs
- Experience integrating with leading EHR systems like Epic, Cerner, or athenahealth
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