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Customer Relations Manager
Job Summary
A company is looking for a Customer Relations Manager in the Office of the President.
Key Responsibilities
- Lead and develop a team focused on resolving complex customer escalations
- Analyze escalation patterns and recommend process improvements for implementation
- Monitor team performance using KPIs and report on ROI from team initiatives
Required Qualifications
- 5 years of experience in Internet Service Provider (ISP) operations
- 3 years of experience leading teams in a customer-facing environment
- Experience in contact center or customer service
- Experience conducting data analysis and process improvement initiatives
- Ability to work non-standard hours, including nights and weekends
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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