Customer Service Representative

Job is Expired
Location: Remote
Compensation: To Be Discussed
Reviewed: Mon, Mar 31, 2025
Customer Support Call Center Microsoft Office CRM

Job Summary

A company is looking for a Customer Service Representative I to provide assistance and support for individuals self-directing Medicaid services.

Key Responsibilities
  • Handle 40+ inbound and outbound calls, addressing customer inquiries and ensuring satisfaction
  • Provide accurate information about services, enrollment, and program guidelines
  • Maintain knowledge of company systems and adhere to privacy and sensitive information handling procedures
Required Qualifications
  • High school graduate or equivalent, with one year of customer support experience preferred
  • Working knowledge of modern office procedures and methods
  • Intermediate skills with Microsoft Office and web-based documentation
  • Experience in a call center environment is a plus
  • Bilingual skills in Spanish/English or English/Russian are a plus
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