Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative in the Loan Servicing category.

Key Responsibilities:

• Answer and service calls in a professional, timely and efficient manner
• Build rapport with customers and provide friendly, knowledgeable and efficient service
• Explore, analyze and respond to customers' issues and concerns via phone, email, and written correspondence

Required Qualifications:

• High school diploma or equivalent preferred
• Minimum of two years total work experience in high volume customer service role(s)
• Prior experience in consumer/mortgage lending, banking, or related industry/positions strongly preferred
• Passionate about delivering excellence in customer service within a team environment
• Ability to work in a fast-paced, metrics-driven environment