Customer Service Representative II

Job is Expired

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Mon, Jun 05, 2023

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company in the customer service industry is seeking a Customer Service Representative II.

Position Responsibilities:

Respond to telephone inquiries from providers or representatives
Educate customers on coverage, claim submission, and use of self-service offerings
Receive and respond to a wide range of provider inquiries received via the telephone

Required Qualifications:

High School diploma or equivalent
1 or more years of customer service experience working with health insurance and/or Medicare/DME claims
1 or more years of customer service experience with direct contact with customers via telephone, email, and/or chat
Ability to learn and apply Medicare guidelines and computer-based self-service tools
Knowledge of or ability to learn and apply insurance and medical terminology

COMPLETE JOB DESCRIPTION

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Job is Expired

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