Customer Service Representative II

Job Summary

A company in the customer service industry is seeking a Customer Service Representative II.

Position Responsibilities:

• Respond to telephone inquiries from providers or representatives
• Educate customers on coverage, claim submission, and use of self-service offerings
• Receive and respond to a wide range of provider inquiries received via the telephone

Required Qualifications:

• High School diploma or equivalent
• 1 or more years of customer service experience working with health insurance and/or Medicare/DME claims
• 1 or more years of customer service experience with direct contact with customers via telephone, email, and/or chat
• Ability to learn and apply Medicare guidelines and computer-based self-service tools
• Knowledge of or ability to learn and apply insurance and medical terminology