Customer Service Support Representative

Job Summary

A company is looking for a Women's Health & Genetics Customer Service Support Representative.

Key Responsibilities

• Assist patients and clients with inquiries regarding health insurance coverage, billing, and payment options via phone
• Process credit card payments and maintain accurate documentation in the billing system
• Ensure compliance with HIPAA guidelines and maintain patient confidentiality

Required Qualifications

• High school diploma or equivalent required; associate's degree or higher is a plus
• 1-3 years of applicable healthcare experience preferred
• Knowledge of medical billing practices and familiarity with CPT and ICD10 codes is highly preferred
• Experience in a high call volume customer service environment is preferred
• Bilingual in English and Spanish is highly desirable