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Customer Service Support Representative
Job Summary
A company is looking for a Customer Service & Support Representative.
Key Responsibilities:
- Effectively communicate with third parties regarding non-technical issues and customer service inquiries
- Educate and assist customers and partners with licensing, RMA submissions, orders, processes, policies, and other admin-only tasks
- Own each customer case from initial creation to resolution and collaborate with the technical support team when needed
Required Qualifications:
- 3 years of experience in a similar role
- Experience with SFDC or other like CRMs
- Outstanding English language written and verbal communication skills
- Ability to clearly and concisely articulate matters to third parties
- Able to work with the Support, Product, Sales and Operations teams on customer escalations
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COMPLETE JOB DESCRIPTION
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Company Overview
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