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Customer Support Analyst I
Job Summary
A company is looking for a Customer Support Analyst I responsible for providing effective customer and service support to the user community.
Key Responsibilities:
- Serve as a primary point of contact for customer communication via phone, email, and chat
- Resolve support and product issues by participating in inbound support request triage, routing, and resolution
- Track and maintain logs of customer concerns and resolutions, and participate in solution development and enhancement
Required Qualifications:
- Demonstrate effective troubleshooting skills to identify root cause and provide accurate solutions
- Ability to balance multiple work tasks and deliver solutions in a timely manner
- Bachelor's degree or equivalent combination of training and experience
- Ability to define problems, collect data, and establish valid conclusions
- Ability to grasp technical concepts with accuracy
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COMPLETE JOB DESCRIPTION
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Company Overview
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