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Digital Customer Success Manager
Job Summary
A company is looking for a Digital Customer Success Manager specializing in Automation & AI.
Key Responsibilities:
- Own the digital customer journey from onboarding to ongoing engagement
- Design and implement scalable customer success programs using automation tools
- Collaborate with marketing to create self-serve resources for customer guidance
Required Qualifications:
- 3+ years of experience in SaaS Digital Customer Success
- Proficiency with customer success automation tools and CRM systems
- Hands-on experience in designing automated customer journeys
- Experience with AI-driven personalization and automation techniques
- Understanding of the automotive dealership industry is a plus
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COMPLETE JOB DESCRIPTION
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Company Overview
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