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Director of Call Center Operations
Job Summary
A company is looking for a Director of Call Center Operations, responsible for leadership and strategic direction of the call center.
Key Responsibilities
- Oversee all operations of the call center to maintain service delivery standards and compliance
- Drive execution of growth initiatives related to the contact center and manage operational performance metrics
- Develop and maintain expert knowledge of the company's products and services to support operational improvements
Required Qualifications
- Bachelor's degree or equivalent business experience
- Minimum 7 years of operational experience in inbound and outbound call centers, preferably in healthcare
- Proven management experience with over 5 direct reports and 200+ indirect reports
- Strong understanding of HIPAA requirements and call center software applications
- Experience in managing strategic relationships with vendors, payers, or partners
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COMPLETE JOB DESCRIPTION
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