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Epic Escalation Interface Customer Support Technician
Job Summary
A company is looking for an Interface Customer Support Technician for Epic Escalation.
Key Responsibilities:
- Provide effective and empathetic customer service via telephone, Internet chat, and email
- Work through assigned escalated issues to provide further analysis and identify root cause before submission to Development
- Create proactive long-term resolutions to retain customers and reduce attrition
Qualifications:
- Experience in a real-time, customer support center, preferably supporting business-to-business services or technology
- Confidence in interacting and learning about various technology applications, software, network infrastructure
- Experience with hardware and operating system(s) knowledge/exposure
- Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc
- Familiarity with the insurance industry
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COMPLETE JOB DESCRIPTION
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Company Overview
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