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Exceptions Specialist
Job Summary
A company is looking for an Exceptions Specialist who will manage transportation service requests and monitor billing trends.
Key Responsibilities
- Ensure accurate trip data input and resolution according to service guidelines
- Manage the denial and appeal process while advising management on customer service issues
- Investigate issues related to transportation use and report any fraudulent situations
Required Qualifications
- High School Graduate or General Education Degree (GED)
- 0-2 years of previous contact center customer service experience
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COMPLETE JOB DESCRIPTION
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