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Helpdesk Support Professional
Job Summary
A company is looking for an IT Help Desk Support Professional for a remote contract-to-hire position.
Key Responsibilities
- Field and resolve telephone calls, chat, and online portal questions from users
- Provide first-tier technical support for hardware, software, access management, and telecom issues
- Assist users with questions and/or issues related to processes and procedures
Required Qualifications
- Associate's Degree in Computer Science or a related field
- Intermediate knowledge of Microsoft Office Suite applications
- Experience with SharePoint, Project, and Access is highly desired
- Knowledge of desktop Operating Systems such as W2K, XP, 7, 8, and Mac OS X is highly desired
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COMPLETE JOB DESCRIPTION
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