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IT Operations Manager
Job Summary
A company is looking for an IT Operations Manager.
Key Responsibilities:
- Manage operational excellence for technology delivery
- Timely generation of SLA/Operational reports to customers and management
- Driving issue resolution and root cause analysis for incidents
Required Qualifications:
- 6+ years' experience managing a mid to large size customer facing production support environment
- Strong experience with service management, SLA tracking, and operational reporting to customers and management
- Experience managing projects and tasks
- Experience working in an onshore/offshore model
- Bachelor's degree or higher in a business or technical field or commensurate experience in the field
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COMPLETE JOB DESCRIPTION
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