IT Service Management Director

Job Summary

A company is looking for a Director of IT Service Management.

Key Responsibilities

• Oversee Major Incident, Problem, and Change Management functions to ensure operational excellence
• Leverage data analytics for continuous improvement and trend identification in service delivery
• Provide leadership and training opportunities for team members while monitoring performance and compliance

Required Qualifications

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 7+ years of experience in IT Support, specifically within Technology Operations Centers
• Experience with IT Major Incident, Change, and Problem Management systems and processes
• 3+ years of supervisory, managerial, or demonstrated leadership experience
• Proven ability to implement process improvements and reduce operational risk