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Lead Customer Experience Architect
Job Summary
A company is looking for a Lead Customer Experience Architect, a high-impact role focused on driving strategic customer initiatives.
Key Responsibilities
- Lead strategic programs that enhance the customer experience and support scalable growth
- Develop and implement a framework for customer journey mapping and success criteria
- Establish and manage a Customer Listening Engine to integrate customer feedback into business operations
Required Qualifications
- 10-15 years of experience in CX Strategy, Customer Programs, or similar roles in a high-growth B2B environment
- Proven track record of delivering cross-functional programs that drive customer impact
- Highly organized and execution-oriented, comfortable with ambiguity
- Deeply customer-centric with a passion for actionable feedback
- Experience engaging with senior leadership and acting as a trusted advisor
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COMPLETE JOB DESCRIPTION
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