Ohio Licensed Call Center Representative

Job Summary

A company is looking for a Call Center Representative to support customer inquiries and sales in a remote environment.

Key Responsibilities

• Support customer inquiries and insurance policy needs by answering questions and offering additional products
• Share expertise of products and services to ensure appropriate insurance coverage through benefits selling
• Care for customers recently in accidents by setting up new claim reports and demonstrating empathy

Required Qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• For sales roles, a Property & Casualty license is required or must be obtained during training
• Ability to multitask and navigate multiple computer systems
• Customer service experience is preferred
• Must have a designated workspace free from distractions and high-speed internet access