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Operations Analyst
Job Summary
A company is looking for an Operations Analyst for the Loan, Payment, and Operational Services Return Items Team.
Key Responsibilities
- Oversee end of day processing and closing tasks specific to Returns
- Assist management with projects, audits, and system upgrades as needed
- Identify opportunities for process improvement and provide data support for reporting and metrics
Required Qualifications
- Minimum 3 years of experience in a high production, deadline-driven environment
- Experience managing personal deliverables with client-facing and SLA impact
- Proficiency in MS Office suite, particularly with Intermediate Excel skills
- Ability to navigate multiple systems and applications to solve routine challenges
- Experience developing and documenting procedures
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COMPLETE JOB DESCRIPTION
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