Remote Bilingual Spanish Medicaid Inbound Call Center Representative

Job Summary

A health insurance company has an open position for a Remote Bilingual Medicaid Inbound Call Center Representative.

Core Responsibilities Include:

• Handling 40-50 inbound calls daily from members in a fast-paced inbound call center environment and, at times, back-to-back phone calls
• Documenting accurate details of inquiries, comments or complaints, transactions or interactions
• Escalating unresolved and pending member grievances and appeals

Must meet the following requirements for consideration:

• Minimum 1 year of customer service experience
• Demonstrated experience with providing exceptional customer service and attention to details while listening on calls
• Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously
• Prior experience effectively communicating with customers verbally and listening to their needs
• Accurate and complete documentation of member needs, inquiries, or questions during calls within multiple systems