Remote Cloud Network Customer Success Manager

Job Summary

A technology services provider is in need of a Remote Cloud Network Customer Success Manager.

Core Responsibilities of this position include:

• Developing a trusted advisor relationship with our customers to align with business strategy goals
• Driving and own conversations pertaining to our customers’ Cloud journey
• Increasing subscription revenue retention, renewal rates, and reduce churn

Must meet the following requirements for consideration:

• Relevant Bachelor’s degree or level of experience
• 5-7 years’ experience in a customer facing role focused on providing exceptional service or success experience
• Deep and effective understanding of all aspects of the customer lifecycle
• Proven background in the ability to execute despite ambiguity and obstacles
• Ability to work as part of a team of driven Customer Success professionals
• Capable of video-conferencing and streaming media without disruption is a MUST HAVE