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Remote Escalations Manager
Job Summary
A customer relationship management software developer is seeking a Remote Escalations Manager.
Candidates will be responsible for the following:
- Handling any multi-customer issues
- Leading cross-functional post-incident process reviews
Required Skills:
- 3+ years at the Management level
- 5+ years managing, coordinating, and ensuring resolution on executive-facing escalations
- 5+ years experience in a technical support environment, handling highly complex issues
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COMPLETE JOB DESCRIPTION
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