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Remote Escalations Manager

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Fri, Mar 03, 2023
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Entry Level, Experienced, Management, Executive Level
Education Level: Bachelors

Job Summary

A customer relationship management software developer is seeking a Remote Escalations Manager.

Candidates will be responsible for the following:

  • Handling any multi-customer issues
  • Leading cross-functional post-incident process reviews

Required Skills:

  • 3+ years at the Management level
  • 5+ years managing, coordinating, and ensuring resolution on executive-facing escalations
  • 5+ years experience in a technical support environment, handling highly complex issues

COMPLETE JOB DESCRIPTION

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