Remote Escalations Manager

Location: Nationwide

Compensation: Salary

Staff Reviewed: Fri, Mar 03, 2023

This job expires in: 8 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced, Management, Executive Level

Education Level: Bachelors

Job Summary

A customer relationship management software developer is seeking a Remote Escalations Manager.

Candidates will be responsible for the following:

Handling any multi-customer issues
Leading cross-functional post-incident process reviews

Required Skills:

3+ years at the Management level
5+ years managing, coordinating, and ensuring resolution on executive-facing escalations
5+ years experience in a technical support environment, handling highly complex issues

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Remote Escalations Manager

Job Summary

COMPLETE JOB DESCRIPTION

Company Overview

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