Remote IT Helpdesk Support Agent

Job Summary

A computer software company is filling a position for a Remote IT Helpdesk Support Agent.

Core Responsibilities Include:

• Installing software applications, updates, patches
• Providing top tier end-user support for all hardware and software issues
• Monitoring status of open tickets and work with other support groups to resolve issues

Qualifications for this position include:

• Understanding of authentication and basic security best practises
• Obtained a bachelor's degree
• Experience in supporting and troubleshooting PC & Mac hardware and software
• Knowledgeable of network technologies and troubleshooting techniques
• Must be able to work independently in a fast paced environment with minimal instruction or supervision
• Analytical thinker, as this position will involve problem solving and process development