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Tier 1 Support Agent
Job Summary
A company is looking for a Part Time Tier 1 Support Agent (Remote- US Based).
Key Responsibilities
- Receive and respond to customer inquiries via email, chat, and phone
- Classify inquiries based on severity and priority and escalate issues as needed
- Provide timely updates to customers and assist with backup coverage for Tier 2 support
Required Qualifications
- High School Diploma or equivalent
- 1-2 years of experience in a customer support or helpdesk role
- Ability to work independently and in small teams
- Self-motivated to gain proficiency with new technologies
- Experience troubleshooting software issues in a SaaS environment preferred
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COMPLETE JOB DESCRIPTION
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Company Overview
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