Remote IT Technical Support Representative

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Mon, Mar 13, 2023

Job Summary

A technology company has an open position for a Remote IT Technical Support Representative.

Must be able to:

  • Create documentation and self-service tips for troubleshooting
  • Perform basic remote troubleshooting of Computer, Connectivity & 3rd party applications
  • Log in all support tickets and provide timely resolution based on agreed SLA's

Applicants must meet the following qualifications:

  • Competency in Microsoft Office & Operating Systems
  • Basic understanding of computer hardware, OS & network troubleshooting
  • Data Export, manipulation and cleanup using Excel/ csv tools
  • Excellent communication & presentation skills
  • Ability to communicate clearly, both written and orally in english
  • Strong organization skills
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