Remote Operations Team Lead

Job Summary

A financial services company has an open position for a Remote Operations Team Lead.

Must be able to:

• Help the team understand performance targets and goals
• De-escalate issues or take kudos calls
• Track, manage, and assign work to team members

Position Requirements Include:

• Ability to assign tasks to appropriate team members
• Excellent listening and understanding skills
• Excellent verbal and written communication skills
• Critical thinking and problem-solving skills
• Proficient in Microsoft Excel and Google Suite products
• Two (2) or more years of experience working in a contact center environment