Job Summary
A financial services company has an open position for a Remote Operations Team Lead.
Must be able to:
- Help the team understand performance targets and goals
- De-escalate issues or take kudos calls
- Track, manage, and assign work to team members
Position Requirements Include:
- Ability to assign tasks to appropriate team members
- Excellent listening and understanding skills
- Excellent verbal and written communication skills
- Critical thinking and problem-solving skills
- Proficient in Microsoft Excel and Google Suite products
- Two (2) or more years of experience working in a contact center environment
