Remote Retail Customer Support Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Thu, Mar 16, 2023

Job Summary

A retail and healthy living company needs applicants for an opening for a Remote Retail Customer Support Manager.

Must be able to:

  • Create and implement strategic plans for improved team performance
  • Build, lead, mentor and maintain a team focused meeting KPIs and providing an exceptional customer experience
  • Collaborate on long-term goals with the key stakeholders

Skills and Requirements Include:

  • Knowledge of performance evaluation and customer service metrics
  • Tech Savvy: NetSuite, Zendesk, Klaus and Five9 experience
  • Solid understanding of reporting and budgeting procedures
  • 5 years of leadership experience managing an in-house remote customer support team of 50-100 in the retail industry
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc)
  • Outstanding communication and interpersonal skills
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