Job Summary
A retail and healthy living company needs applicants for an opening for a Remote Retail Customer Support Manager.
Must be able to:
- Create and implement strategic plans for improved team performance
- Build, lead, mentor and maintain a team focused meeting KPIs and providing an exceptional customer experience
- Collaborate on long-term goals with the key stakeholders
Skills and Requirements Include:
- Knowledge of performance evaluation and customer service metrics
- Tech Savvy: NetSuite, Zendesk, Klaus and Five9 experience
- Solid understanding of reporting and budgeting procedures
- 5 years of leadership experience managing an in-house remote customer support team of 50-100 in the retail industry
- Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc)
- Outstanding communication and interpersonal skills
