Remote Retirement Customer Service Representative

Job Summary

A financial services company has a current position open for a Remote Retirement Customer Service Representative.

Core Responsibilities of this position include:

• Answering inbound calls which can average typically anywhere from 60-90 calls per day
• Working in a fast-paced, highly structured, team-oriented environment
• Meeting and/or exceeding all established key performance goals including call metrics and quality

Applicants must meet the following qualifications:

• High School Diploma or GED
• 0-1+ years of general experience
• Strong written and verbal communication skills
• Ability to work with others in a fast-paced, team environment
• Ability to quickly learn complex systems and product knowledge
• Ability to navigate through multiple systems/databases/platforms/software