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Remote Senior Human Resources Management System Client Support Analyst
Job Summary
A software company is in need of a Remote Senior Human Resources Management System Client Support Analyst.
Candidates will be responsible for the following:
- Helping clients define the scope of software problems
- Acting as a technical advisor to clients
- Analyzing client programs
Applicants must meet the following qualifications:
- Bachelor’s Degree and/or commensurate experience
- Experience with troubleshooting SaaS applications
- 4+ years’ experience in a customer-facing role, preferably as a technical support analyst or consultant
- Experience using Zendesk, Salesforce and/or Netsuite
- Experience with SQL, Freighter and/or relational databases.
- Experience with automatic job scheduling and workload automation
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COMPLETE JOB DESCRIPTION
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