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Remote Senior Software Support Engineer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Mar 06, 2023
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced, Senior Level
Education Level: Bachelors

Job Summary

A software company is filling a position for a Remote Senior Software Support Engineer.

Core Responsibilities Include:

  • Being the first line of support for issues reported by TetraScience customers
  • Driving issues to resolution and/or identify workarounds to unblock customers
  • Managing the workflow of the escalation issue

Applicants must meet the following qualifications:

  • 5+ years of experience in a similar or related role in technical support, professional services, or engineering organizations
  • Strong familiarity with using CRMs like Zendesk and Salesforce
  • Must have troubleshooting experience with API and various types of integrations with AWS Services
  • Must have experience with Cloud Native platforms and applications, Micro-services, Docker and Kubernetes deployments
  • Scripting experience in one or more of the following: Python, PHP, JavaScript, React
  • Strong verbal and written technical communication skills

COMPLETE JOB DESCRIPTION

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