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Remote Senior Software Support Engineer
Job Summary
A software company is filling a position for a Remote Senior Software Support Engineer.
Core Responsibilities Include:
- Being the first line of support for issues reported by TetraScience customers
- Driving issues to resolution and/or identify workarounds to unblock customers
- Managing the workflow of the escalation issue
Applicants must meet the following qualifications:
- 5+ years of experience in a similar or related role in technical support, professional services, or engineering organizations
- Strong familiarity with using CRMs like Zendesk and Salesforce
- Must have troubleshooting experience with API and various types of integrations with AWS Services
- Must have experience with Cloud Native platforms and applications, Micro-services, Docker and Kubernetes deployments
- Scripting experience in one or more of the following: Python, PHP, JavaScript, React
- Strong verbal and written technical communication skills
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COMPLETE JOB DESCRIPTION
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