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Remote Technical Support Representative

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Mon, Jan 30, 2023
Job Category: Customer Service
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A technology company is searching for a person to fill their position for a Remote Technical Support Representative.

Must be able to:

  • Contribute to the ongoing internal learning and success of our team
  • Become a technical product knowledge expert on our platform, products, and services
  • Serve as a technical expert when covering correspondence via live chat, email, phone calls, and emails

Qualifications Include:

  • 1-2 years of experience working in a position providing technical support
  • Excellent English communication skills
  • Willing to research and learn more complex skills related to compliance, automation, and log file debugging
  • Experience with content writing for creating self-help articles and tutorials for our customers
  • Hands-on experience with cybersecurity audits, certifications, and attestations
  • Basic cloud knowledge

COMPLETE JOB DESCRIPTION

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