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Remote Technical Support Representative
Job Summary
A financial services and investment firm has an open position for a Remote Technical Support Representative.
Core Responsibilities Include:
- Managing the day-to-day resolution of customer issues
- Driving timely incident resolutions
- Providing documentation content for our on-line FAQ Support pages
Applicants must meet the following qualifications:
- Possess practical work experience equivalent to 2+ years in support services experience in IT Help Desk
- Proven abilities to maintain appropriate policies & procedures for regulatory-driven requirements
- Demonstrates willingness to change with organizational structures, procedures, and technology
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COMPLETE JOB DESCRIPTION
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