Remote Technical Support Representative

Job is Expired
Location: Arizona, Colorado, Idaho, Iowa, Minnesota, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming
Compensation: Hourly
Reviewed: Wed, Mar 29, 2023

Job Summary

A technology company is filling a position for a Remote Technical Support Representative.

Candidates will be responsible for the following:

  • Being the customer contact and exhibiting the ability to effectively communicate over the phone
  • Walking the customers through common phone hardware and software configurations
  • Scheduling a technician dispatch for on-site service calls when necessary

Qualifications Include:

  • Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting
  • Requires customer contact and the ability to effectively communicate over the phone
  • Ability to work flexible hours including evenings, weekends, holidays, and overtime is required
  • Experience with common internet software is preferred
  • Can escalate appropriate technical issues to upper-level technical support when needed
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