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Senior Desktop Support Engineer
Job Summary
A company is looking for a Senior Desktop Support Engineer.
Key Responsibilities:
- Provide rapid and effective support for end users using remote assistance tools
- Document processes, issues, and procedures for IT and external use
- Assist the IT team with project-related tasks in Office 365, Salesforce, and other cloud environments
Required Qualifications:
- 5-10 years of IT support experience
- Associate or bachelor's degree in computer science, information technology, or related field, or equivalent work experience
- Current and verifiable IT certifications such as Apple Certified Support Professional (ACSP), MCSE, MCSA, MCP, CompTia A+, Security+, Microsoft 365 Certified Administration Expert
- Experience with O365 systems administration, Azure, EntraID, and Active Directory
- Expert knowledge of PC and Mac hardware and operating systems
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COMPLETE JOB DESCRIPTION
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