Senior Director of Operations

Location: Remote
Compensation: To Be Discussed
Reviewed: Fri, Apr 04, 2025
This job expires in: 16 days

Job Summary

A company is looking for a Senior Director, Platform Operations & Capabilities.

Key Responsibilities
  • Chart a strategic capabilities roadmap for telephony and agent support within the Telesales organization
  • Lead the implementation and operation of new technology solutions to improve sales outcomes
  • Monitor team performance through KPIs and maintain a centralized operating playbook for program implementations
Required Qualifications
  • Bachelor's degree required
  • 10+ years of experience in scaled call center operations or capabilities teams
  • 4+ years of experience implementing complex telephony systems or CRM platforms
  • 2+ years of project implementation or project management experience
  • Market knowledge of AI and telephony solutions like Amazon Connect

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