Senior Director of Operations

Job Summary

A company is looking for a Senior Director, Central Operations.

Key Responsibilities

• Provide leadership and direction for implementing strategies in Central Operations to enhance service experience and reduce costs
• Oversee vendor relationships, ensuring effective delivery of contract requirements and evaluating alternative solutions
• Lead client access operations, focusing on process evaluation and performance stabilization across markets

Required Qualifications

• Master's degree in business administration, management, health care, or a related field
• 10 to 15 years of experience in healthcare operations or business process improvement, with 5 to 7 years in a leadership role
• Certifications in Process Improvement or Program Management preferred (e.g., LSS)
• Proficiency in data analytics tools (e.g., Tableau, Power BI)
• Demonstrated ability to deliver financial savings in large-scale organizations