Senior Manager, Loyalty Operations

Job Summary

A company is looking for a Senior Manager, Loyalty Program Operations (NA).

Key Responsibilities

• Develop and grow the North American loyalty program, collaborating with cross-functional teams on strategy and execution
• Oversee the setup, testing, and fulfillment of loyalty rewards and campaigns while managing the omnichannel member journey
• Drive the loyalty feature test-and-learn roadmap, gathering insights to improve the program and reduce member friction

Required Qualifications

• Bachelor's degree required; advanced degree preferred
• 8+ years of relevant loyalty or product experience, preferably in retail or direct-to-consumer sectors
• Strong analytical abilities and a customer-centric approach
• Experience in project management and cross-functional process development
• Proven track record of managing and developing teams