Senior Manager of Recovery Operations
Location: Remote
Compensation: To Be Discussed
Reviewed: Mon, May 12, 2025
This job expires in: 15 days
Job Summary
A company is looking for a Senior Manager, Internal Recovery Operations.
Key Responsibilities
- Execute a collections strategy combining omnichannel call center collections with direct engagement with Debt Settlement Companies (DSC)
- Drive the expansion of DSC partnerships and manage the onboarding of market share leaders
- Manage day-to-day operations of a collections team, including recruiting, training, and performance tracking
Required Qualifications
- 10+ years of experience in collections and recovery, including team management and operational processes
- Experience with vendor management across various recovery agencies and legal entities
- Strong analytical skills with proficiency in data manipulation (Excel, SQL preferred)
- Understanding of regulatory policies guiding the consumer collection and recovery industry
- Bachelor's degree is required
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