Senior Manager of Recovery Operations

Location: Remote
Compensation: To Be Discussed
Reviewed: Mon, May 12, 2025
This job expires in: 15 days
Collections Recovery Vendor Management SFTP

Job Summary

A company is looking for a Senior Manager, Internal Recovery Operations.

Key Responsibilities
  • Execute a collections strategy combining omnichannel call center collections with direct engagement with Debt Settlement Companies (DSC)
  • Drive the expansion of DSC partnerships and manage the onboarding of market share leaders
  • Manage day-to-day operations of a collections team, including recruiting, training, and performance tracking
Required Qualifications
  • 10+ years of experience in collections and recovery, including team management and operational processes
  • Experience with vendor management across various recovery agencies and legal entities
  • Strong analytical skills with proficiency in data manipulation (Excel, SQL preferred)
  • Understanding of regulatory policies guiding the consumer collection and recovery industry
  • Bachelor's degree is required
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