Job Summary

A company is looking for a Service Desk Dispatcher in the Help Desk category.

Key Responsibilities:

• Monitor and manage all service requests from start to finish in a time-sensitive manner
• Schedule and assign resources for projects, installations, and IT service requests
• Maximize the efficiency of the service team and achieve established goals

Required Qualifications:

• 2 or 4-year college degree, or equivalent experience in a related field
• 3 to 5 years of office environment experience, preferably in IT or Telecommunications
• Ability to manage multiple service tickets simultaneously
• Proficiency in office management software and strong written and oral communication skills
• Ability to properly manage company proprietary and confidential information