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Service Desk Manager
Job Summary
A company is looking for a Service Desk Manager to oversee and enhance daily support operations.
Key Responsibilities
- Manage day-to-day operations of the service desk, acting as an escalation point for complex issues
- Lead and mentor a team of 10+ direct reports, analyzing performance metrics for service improvement
- Implement and optimize service desk processes and workflows, maintaining documentation for efficient problem-solving
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 8+ years of experience in Information Technology support roles
- 5+ years of experience in Service Desk management with a team of at least 5-10 direct reports
- 5+ years of experience in vendor management
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COMPLETE JOB DESCRIPTION
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Company Overview
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