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Software Support Analyst II
Job Summary
A company is looking for a Software Support Analyst II.
Key Responsibilities:
- Deliver quality software support to clients, resolving complex technical and application problems
- Manage customer escalations and act as a liaison for clients in issues with standard products
- Research and troubleshoot client reported issues, documenting solutions and maintaining product knowledge
Required Qualifications:
- Bachelor's Degree in Computer Science or related field
- Working knowledge of appropriate operating systems and relational databases
- Knowledge of Transact SQL programming language/SQL Enterprise Manager or ISQL/Informix
- Desire to work in a support desk environment with a professional telephone manner
- Basic knowledge of SQL and ability to write and use general SQL scripts
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COMPLETE JOB DESCRIPTION
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