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Software Support Analyst II
Job Summary
A company is looking for a Software Support Analyst II.
Key Responsibilities:
- Provide excellent customer support via email, phone, and chat
- Troubleshoot and replicate software issues, escalating them to engineering and project management teams
- Assist in testing new features and contribute to the knowledge base
Required Qualifications:
- Minimum of 2 years of professional experience in software support
- Talent for research and information-gathering
- Working knowledge of issue tracking systems (Zendesk and/or JIRA preferred)
- Proficiency in Microsoft Office & Google Suite
- Working knowledge of both Windows and MacOS
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COMPLETE JOB DESCRIPTION
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