Job is Expired
Location: Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Fri, Sep 29, 2023
Job Summary
A company is looking for a Software Support Analyst II.
Key Responsibilities:
- Provide excellent customer support via email, phone, and chat
- Troubleshoot and replicate software issues, escalating them to engineering and project management teams
- Assist in testing new features and contribute to the knowledge base
Required Qualifications:
- Minimum of 2 years of professional experience in software support
- Talent for research and information-gathering
- Working knowledge of issue tracking systems (Zendesk and/or JIRA preferred)
- Proficiency in Microsoft Office & Google Suite
- Working knowledge of both Windows and MacOS
