Software Support Analyst II

Job is Expired
Location: Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Fri, Sep 29, 2023

Job Summary

A company is looking for a Software Support Analyst II.

Key Responsibilities:
  • Provide excellent customer support via email, phone, and chat
  • Troubleshoot and replicate software issues, escalating them to engineering and project management teams
  • Assist in testing new features and contribute to the knowledge base
Required Qualifications:
  • Minimum of 2 years of professional experience in software support
  • Talent for research and information-gathering
  • Working knowledge of issue tracking systems (Zendesk and/or JIRA preferred)
  • Proficiency in Microsoft Office & Google Suite
  • Working knowledge of both Windows and MacOS

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH