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Software Support Coordinator
Job Summary
A company is looking for a Software Support - Student Information Systems.
Key Responsibilities:
- Learn products and act as a Support Resource for the Customer Help Desk system
- Resolve an average of 10 - 15 Support Calls per day with quick response and resolution times
- Ensure timely handling of customer support calls and minimize escalations to external resources
Required Qualifications:
- Experience in education or familiarity with K-12 school systems
- Ability to work independently and collaboratively under pressure
- Self-directed with strong multitasking abilities
- Technical proficiency with web-based software applications
- Willingness to handle after-hours support calls as necessary
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COMPLETE JOB DESCRIPTION
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Company Overview
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