Sr QA Training Operations Specialist

Location: Nationwide

Compensation: Salary

Staff Reviewed: Fri, Sep 15, 2023

This job expires in: 23 days

Job Category: Training

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Sr Specialist, QA & Training - Operations.

Key Responsibilities:

Contribute to and implement a global quality management system to ensure excellent service experience for clients and members
Create and implement solutions to maintain adequate knowledge of products and services, system updates, and processes for global Operations teams
Measure, review, and report on quality and customer satisfaction

Required Qualifications:

Bachelor's Degree in a business or IT related field required, MBA preferred
At least 5 years of experience in a call center or similar service organization in a quality assurance or training role
Experience providing feedback or coaching teams to improve Operations quality
Process documentation and management experience preferred
Experience with CRM or cloud contact center applications, Salesforce Service Cloud preferred

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