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Support Desk Specialist
Job Summary
A company is looking for a Support Desk Specialist (12hr Nights).
Key Responsibilities
- Provide technical support and remote help desk services to clients, escalating issues as necessary
- Review systems and make recommendations for improving efficiency and performance
- Maintain client documentation and stay updated on relevant technology and systems
Required Qualifications
- Bachelor's degree and two years of relevant experience, or equivalent combination of education and experience
- Current certifications such as MCSA, CMNA, CCENT, CCA, VCA, EMC-SA, BAIS, A+, N+, or Security+ preferred
- Solid understanding of network operating systems and applications
- Proficiency with business collaboration tools, including MS Office applications
- Ability to work in a call center environment and support multiple companies
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COMPLETE JOB DESCRIPTION
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Company Overview
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