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Technical Account Manager
Job Summary
A company is looking for a Technical Account Manager to support customer needs and provide technical guidance.
Key Responsibilities:
- Partner with the support team to ensure timely responses and address possible issues
- Escalate issues to Product and Engineering teams when necessary
- Act as the technical point of contact for large accounts and advocate for product changes
Required Qualifications:
- Previous experience in a technical problem-solving role
- Experience working cross-functionally with teams such as Customer Success, Product, and Engineering
- Ability to understand and communicate customer issues, identify points of escalation, and assist with resolution
- Genuine passion for helping customers and internal stakeholders solve problems
- Demonstrated track record of effective critical thinking and clear communication
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COMPLETE JOB DESCRIPTION
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