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Technical Support Engineering Manager
Job Summary
A company is looking for a Technical Support Engineering Manager to oversee a team focused on resolving complex product issues and enhancing customer support.
Key Responsibilities
- Lead and develop a team of Support Engineers and Product Experts
- Build scalable processes for diagnosing and resolving complex technical issues
- Collaborate with Engineering and Product teams to manage technical escalations and improve usability
Required Qualifications
- Proven experience managing or mentoring a Technical Support Team in a B2B SaaS environment
- Deep knowledge of software integrations, APIs, and backend debugging practices
- Experience in cross-functional collaboration between Support and Engineering
- Ability to identify scalable processes for handling complex technical work
- Passionate about improving customer experience through technically sound solutions
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COMPLETE JOB DESCRIPTION
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