Technical Support Engineering Manager

Job Summary

A company is looking for a Technical Support Engineering Manager to oversee a team focused on resolving complex product issues and enhancing customer support.

Key Responsibilities

• Lead and develop a team of Support Engineers and Product Experts
• Build scalable processes for diagnosing and resolving complex technical issues
• Collaborate with Engineering and Product teams to manage technical escalations and improve usability

Required Qualifications

• Proven experience managing or mentoring a Technical Support Team in a B2B SaaS environment
• Deep knowledge of software integrations, APIs, and backend debugging practices
• Experience in cross-functional collaboration between Support and Engineering
• Ability to identify scalable processes for handling complex technical work
• Passionate about improving customer experience through technically sound solutions