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Technical Support Representative
Job Summary
A company is looking for a Technical Support Representative in the Customer Service department.
Key Responsibilities:
- Answer helpdesk phone line and email inbox to assist users with software support requests
- Effectively communicate with customers and third parties to resolve issues in a timely manner
- Track all activity related to each issue and document progress daily
Required Qualifications:
- Ability to work afternoon/evening shift: 12pm-9pm
- High school diploma/some college coursework
- 2+ years of real helpdesk experience
- Experience in the legal field is a plus
- Strong Windows background and experience
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COMPLETE JOB DESCRIPTION
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Company Overview
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