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Technical Support Representative
Job Summary
A company is looking for a Technical Support Representative to provide support for web-based and mobile products and services.
Key Responsibilities:
- Manage customer issues through email and phone in a high volume environment
- Collaborate with the team to drive timely incident resolutions
- Contribute to improving the support process and providing documentation content
Required Qualifications:
- 2+ years of experience in IT Help Desk and/or Desktop Support
- Practical work experience in support services
- Ability to maintain policies and procedures for regulatory requirements
- Willingness to adapt to organizational structures, procedures, and technology
- Ability to approach problems using a logical and systematic approach
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COMPLETE JOB DESCRIPTION
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