Technical Support Representative

Job is Expired
Location: Nationwide
Compensation: Salary
Reviewed: Sun, Oct 01, 2023

Job Summary

A company is looking for a Technical Support Representative who will provide user-facing technical support for a multimedia editing software product.

Key Responsibilities:
  • Provide direct support to users and internal teams, troubleshooting and reporting emerging issues
  • Coordinate timely resolutions with QA and Engineering teams
  • Develop internal knowledge guides for Support teams to quickly triage and unblock users
Required Qualifications:
  • 2+ years of user-facing technical support experience on a rapidly evolving software product
  • Intermediate to advanced experience using multimedia editing software
  • Extensive experience supporting Windows, macOS, and browser-based environments
  • Experience troubleshooting computer hardware and software systems
  • Experience managing a ticket queue and writing detailed technical documentation
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