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Tier 1 DevOps Support Engineer
Job Summary
A company is looking for a Tier 1 DevOps Support Engineer (Remote/After Hours).
Key Responsibilities
- Provide after-hours remote Tier 1 technical support to internal users and development teams
- Monitor CI/CD pipeline alerts and escalate failed builds or deployment issues
- Document and triage incoming issues and service requests in alignment with escalation protocols
Required Qualifications
- BS degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Experience providing Tier 1 IT support in an enterprise or government setting
- Basic understanding of DevOps concepts and CI/CD tools
- Familiarity with ticketing systems and escalation workflows
- Ability to work a fixed 24-hour/week schedule during evenings, nights, or weekends
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COMPLETE JOB DESCRIPTION
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